Shipping and Delivery Policy
Thank you for being a part of our Loki Craft family. Please review our shipping policy before placing an order from our website:
1. Shipping Methods and Carriers:
- We offer multiple shipping methods to cater to your needs, including standard shipping and expedited shipping. The available options will be displayed during the checkout process.
- We are partnering with reliable shipping carriers to ensure the safe and timely delivery of your leather goods. The specific carrier used for your order may vary depending on your location and the shipping method chosen.
2. Shipping Costs:
- Shipping costs are calculated based on various factors, including the destination, shipping method selected, and the weight and dimensions of the package.
- During the checkout process, you will be provided with the applicable shipping costs for your order. Please review and confirm these costs before completing your purchase.
3. Processing Time:
- We strive to process and ship orders promptly. The processing time includes order verification, product preparation, and packaging.
- The estimated processing time for your order will be a maximum of 5 working days from the day of placing an order. Please note that this is an estimate and may vary depending on product availability and order volumes.
4. Delivery Time:
- The delivery time of your order depends on the shipping method selected and the destination address.
- For Domestic shipments, the estimated shipping time is 4 days. Note that shipping time is in addition to the processing time of your order.
- For International shipments, the estimated shipping time for an express consignment is 7 days and for standard consignment, the estimate is 14 days.
- Please note that unforeseen circumstances such as customs delays or extreme weather conditions may impact the actual delivery time. We will do our best to keep you informed of any significant delays.
5. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email or SMS that includes a tracking number and instructions on how to track your package.
- You can use the provided tracking number to monitor the progress of your shipment on our website or the website of the respective shipping carrier.
6. International Shipping:
- We offer international shipping. Please note that additional customs duties, taxes, or fees may be applicable to international orders. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
- Customs regulations and import restrictions may vary by country. It is your responsibility to ensure that the ordered products comply with your local customs regulations. We are not liable for any items seized or delayed by customs.
7. Shipping Address:
- Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.
8. Shipping Restrictions:
- Certain products may be subject to shipping restrictions based on local laws, regulations, or carrier policies. We reserve the right to restrict the shipping of specific items to certain locations.
9. Order Modifications or Cancellations:
- Once an order is placed, modifications or cancellations may not be possible, especially if the order has already been processed or shipped. Please review your order carefully before finalizing the purchase.
Please note that our shipping policy may be subject to change without prior notice. It is recommended to review the shipping information and options during the checkout process on our website for the most up-to-date details.
If you have any further questions or require assistance regarding our shipping policy, please feel free to reach out to our customer support team.