Warranty Policy

Coverage Period:
Start Date: From the date of delivery of the product
End date: 180 days from start date

Condition for eligibility:
If a product proves defective because of improper material or workmanship under normal use and maintenance within the 6-month period, LokiCraft will repair the bag at no charge, use new or refurbished replacements for parts, or replace the bag entirely with a new or refurbished bag.

How to claim Warranty Service:
To claim a warranty email us at support@lokicraft.in from the email used to purchase the item from us with the following information:
- Email subject: Requesting warranty service
- Email Content:
- Order number
- Description of the defect
- Photographs and video showing the defect in detail

Exclusions:
This warranty cannot be claimed if the product is damaged due to the following listed reasons.
- Damage due to misuse or abuse of the product such as improper handling
- Damage due to neglect or accidents
- Damage occurred during/after modification
- Damage due to exposure to extreme hot or cold conditions
- Damage due to maintenance contrary to the provided care instructions.
- Cosmetic wear and tear which does not affect the functionality of the bag.
- Theft or loss of the bag.

Transferability:
This warranty is non-transferable and applies to only the original purchaser of the product.